Service charge software for RTM directors and managing agents
Generate demands, track budgets, manage reserve funds, and give leaseholders the transparency they are demanding -- all in one platform that links compliance costs to service charges automatically.
27%
of RTM company concerns relate to service charges
GBP 250
Per-unit threshold triggering S.20 consultation
Service charges are the number one source of complaints
Whether you are an RTM director who took on the right to manage and now needs to manage service charges properly, or a managing agent facing leaseholders demanding transparency -- the pressure is real. 27% of RTM company concerns relate to service charges. Spreadsheets cannot give leaseholders the visibility they want, and they cannot give you the audit trail a tribunal demands.
Everything you need to manage service charges properly
Demand generation, budget tracking, leaseholder transparency, Section 20 workflows, and reserve fund management -- integrated, not bolted on.
Automated demand generation
Create and distribute service charge demands from your budget. Itemised breakdowns show leaseholders exactly what they are paying for and why.
Budget vs actual tracking
Monitor spending against budget in real time. Variance alerts flag when categories are overspent before the year-end reconciliation reveals surprises.
Leaseholder portal
Residents log in and see exactly where their money goes -- every charge, every receipt, every budget category. Transparency that reduces complaints and builds trust.
Section 20 consultation workflow
Guided process for qualifying works above GBP 250 per unit. Track notices, leaseholder responses, and deadlines. Never miss a consultation obligation.
Reserve fund ledger
Append-only ledger for reserve fund contributions and expenditure. Plan for major works with full transaction history and balance tracking.
Payment reconciliation
Match incoming payments to outstanding demands automatically. See who has paid, who is in arrears, and chase overdue payments with structured workflows.
The numbers behind service charge management
27%
of RTM company concerns relate to service charges
LEASE enquiry data analysis
GBP 250
Per-unit threshold triggering S.20 consultation
Landlord and Tenant Act 1985, s.20
18 months
S.20B deadline before costs become irrecoverable
Landlord and Tenant Act 1985, s.20B
12,303
Active RTM companies in England managing their own charges
Companies House data
Spreadsheet service charges
- Demands generated manually with copy-paste errors
- Leaseholders asking where their money goes and getting silence
- Section 20 deadlines tracked in a calendar with no audit trail
- Reserve fund balance is a best guess
- Year-end reconciliation takes weeks of forensic spreadsheet work
With Brocade
- Demands generated from budget with itemised breakdowns
- Leaseholder portal showing every penny with full transparency
- S.20 consultation tracked with deadlines, responses, and evidence
- Append-only reserve fund ledger with real-time balances
- Balancing charges calculated automatically from actuals vs estimates
The only platform where compliance costs flow into service charges
Built by a team that has worked with building managers, read every BSA regulation, and designed Brocade around real compliance workflows -- not generic property management.
Join our Founding Buildings programme
40% off for the first 50 buildings. Lock in founding pricing for 24 months while you help shape the product.
See founding pricingTransparent pricing for transparent service charges
From GBP 49/month + GBP 2.50/unit
See full pricingSee how Brocade manages service charges properly
Frequently Asked Questions
Give leaseholders the transparency they demand
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