Brocade
Service charge software for RTM directors and managing agents
Leaseholders demanding to know where their money goes -- and your answer is a spreadsheet? Automated demand generation, a resident portal, and full audit trails give leaseholders the transparency they're asking for.
27%
of RTM company concerns relate to service charges
GBP 250
Per-unit threshold triggering S.20 consultation
Service charges are where trust breaks down -- and where tribunal claims are born
Whether you're an RTM director who took on the right to manage and now needs to handle service charges properly, or a managing agent facing increasingly demanding leaseholders -- the pressure is real. 27% of RTM company concerns relate to service charges. A spreadsheet can't give leaseholders the visibility they want, and it can't give you the audit trail a tribunal demands.
Everything you need to manage service charges properly
Demand generation, budget tracking, leaseholder transparency, Section 20 workflows, and reserve fund management -- integrated, not bolted on.
Automated demand generation
Generate itemised service charge demands from your budget -- no copy-paste, no manual calculations. Leaseholders see exactly what they're paying for and why, before they ask.
Budget vs actual tracking
Monitor spending against budget in real time. Variance alerts flag overspent categories before the year-end reconciliation reveals surprises you can't explain.
Leaseholder portal
Residents log in and see every charge, every receipt, every budget category. Transparency that answers their questions before they become complaints -- or tribunal claims.
Section 20 consultation workflow
Guided process for qualifying works above GBP 250 per unit. Track notices, responses, and deadlines with automatic warnings -- missing a S.20 obligation makes costs irrecoverable.
Reserve fund ledger
An append-only ledger records every contribution and expenditure permanently. You can show leaseholders exactly where the reserve fund stands and plan for major works with confidence.
Payment reconciliation
Match incoming payments to outstanding demands automatically. See who has paid, who is in arrears, and follow up with structured workflows -- not another spreadsheet column.
The numbers behind service charge management
27%
of RTM company concerns relate to service charges
LEASE enquiry data analysis
GBP 250
Per-unit threshold triggering S.20 consultation
Landlord and Tenant Act 1985, s.20
18 months
S.20B deadline before costs become irrecoverable
Landlord and Tenant Act 1985, s.20B
12,303
Active RTM companies in England managing their own charges
Companies House data
Spreadsheet service charges
- Demands generated manually -- with the errors that come from copy-paste
- Leaseholders asking where their money goes and getting a vague answer
- S.20 consultation deadlines tracked in a calendar with no audit trail
- Reserve fund balance is a best guess, not a verified ledger
- Year-end reconciliation takes weeks of forensic work
With Brocade
- Itemised demands generated from your budget automatically
- Leaseholder portal giving full transparency before they ask
- S.20 consultation tracked with deadlines, responses, and evidence
- Append-only reserve fund ledger with real-time balances
- Balancing charges calculated automatically from actuals vs estimates
The only platform where compliance costs flow into service charges
Built by a team that has worked with building managers, read every BSA regulation, and designed Brocade around real compliance workflows -- not generic property management.
We’re building this with you, not just for you
The first 25 buildings get 40% off for 24 months — and a direct line to the product team. You tell us what’s missing. We build it. That’s the deal.
See founding pricingYour service charges transparent, defensible, and audit-ready
From GBP 49/month + GBP 2.50/unit
See full pricingSee how other building managers handle service charges properly
Frequently Asked Questions
Give leaseholders the transparency they're asking for
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