Day-to-day management for residential blocks, from first report to resolution

Track issues and repairs, contractors, scheduled checks and resident updates in one record, with your team handover and decisions kept beside them.

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Follow Flat 12 through the week

Example House › Day-to-day › IssuesIllustrative

Selected · Flat 12, top floor

Flat 12 · leak under sink

Reported

Resident, Flat 12 · Reported from the portal, with a photo.

Select a stage to move Flat 12 there.

Scroll sideways for every stage

Flat 12 · stage 1 of 6

The work of running a block, in the order it happens

A resident reports a problem, you assign it, a contractor updates it, a check comes round again. Each part has its own section below.

An illustrative week at Example House. Select a Flat 12 entry to show it on the board.

Monday

Something breaks

Tuesday

The work starts

Wednesday

Telling people

Thursday

The routine catches up

Friday

Closing the week

Six parts of day-to-day management

Everything in the week above, part by part.

Issues and repairs

Follow each issue from the first report to close, with its history kept as you go.

Six issue stages: reported, triaged, assigned, in progress, resolved and closed
Target dates set from priority, with overdue reminders to the assignee
Assign issues to a team member or a contractor, with comments and watchers
Link duplicate or related issues
Residents report issues from the portal with photos, and a report made offline waits until they reconnect
An append-only history of each issue, every entry chained to the one before

Contractors

Keep your contractors in one place and let them update the work without an account.

A contractor directory with specialisations, ratings and suggested contractors when you assign
Contractors update status and add notes from a secure emailed link, with no account to create
Contractors attach photos and files to the issue from the same link, each stored with its upload time
Assignees and watchers are emailed with a direct link when an issue is assigned or its status changes
Warranty records, with a warning before work on a covered component

Scheduled checks

Set a check up once and it comes round again on its own cycle.

Recurring checks on a weekly, monthly, quarterly, six-monthly or annual cycle, from a library of standard UK fire safety check types
Reminder emails ahead of each due date, grouped so an assignee gets one email
Overdue critical checks escalate to the building manager
Pause and resume a check, with each change recorded in the audit log
A check can require evidence before it is marked complete, and each completion is chained to the one before

Resident updates

Tell residents what is happening, and give them somewhere to see it.

Residents who report an issue are emailed as it moves to in progress, resolved or closed, at most one email per change, with a one-click unsubscribe
Send announcements by email to leaseholders, occupiers or both, and preview who will receive them first
A resident portal with their own issues, building issues, announcements, emergency contacts and profile
Resident and unit records, with resident registration and manager approval

Team and handover

Keep your own team organised, and hand a building over cleanly.

One list of the issues, checks, fire risk actions, PEEP reviews and occurrences assigned to you, across buildings
Invite team members and give each one a role
A handover view for an incoming manager: compliance status, contacts, decisions log and a recorded acknowledgement

Decisions and votes

Keep a record of what was decided, and who agreed.

Record decisions and collect approve, reject or abstain votes from invited voters

FAQ

Questions

How do contractors update an issue?

Contractors update status and add notes from a secure emailed link, with no account to create. From the same link they attach photos and files to the issue, each stored with its upload time.

Can residents report problems themselves?

Yes. Residents report issues from the portal with photos, and a report made offline waits until they reconnect. Residents who report an issue are emailed as it moves to in progress, resolved or closed, at most one email per change, with a one-click unsubscribe.

What stages does an issue go through?

Six issue stages: reported, triaged, assigned, in progress, resolved and closed. Each issue keeps an append-only history, every entry chained to the one before.

How often can a check recur?

Recurring checks run on a weekly, monthly, quarterly, six-monthly or annual cycle, from a library of standard UK fire safety check types. Reminder emails go out ahead of each due date, grouped so an assignee gets one email.

What happens when a critical check is overdue?

Overdue critical checks escalate to the building manager.