Day-to-day management for residential blocks, from first report to resolution

Follow each issue from the first report to close, with its history kept as you go.

• Six issue stages: reported, triaged, assigned, in progress, resolved and closed
• Target dates set from priority, with overdue reminders to the assignee
• Assign issues to a team member or a contractor, with comments and watchers
• Link duplicate or related issues
• Residents report issues from the portal with photos, and a report made offline waits until they reconnect
• An append-only history of each issue, every entry chained to the one before by checksum

Keep your contractors in one place and let them update the work without an account.

• A contractor directory with specialisations, ratings and suggested contractors when you assign
• Contractors update status and add notes from a secure emailed link, with no account to create
• Contractors attach photos and files to the issue from the same link, each stored with a SHA-256 checksum and an upload time
• Assignees and watchers are emailed with a direct link when an issue is assigned or its status changes
• Warranty records, with a warning before work on a covered component

Set a check up once and it comes round again on its own cycle.

• Recurring checks on a weekly, monthly, quarterly, six-monthly or annual cycle, from a library of standard UK fire safety check types
• Reminder emails ahead of each due date, grouped so an assignee gets one email
• Overdue critical checks escalate to the building manager
• Pause and resume a check, with each change recorded in the audit log
• A check can require evidence before it is marked complete, and each completion is recorded in a checksum chain

Tell residents what is happening, and give them somewhere to see it.

• Residents who report an issue are emailed as it moves to in progress, resolved or closed, with a debounce and a one-click unsubscribe
• Send announcements by email to leaseholders, occupiers or both, and preview who will receive them first
• A resident portal with their own issues, building issues, announcements, emergency contacts and profile
• Resident and unit records, with resident registration and manager approval

Keep your own team organised, and hand a building over cleanly.

• One list of the issues, checks, fire risk actions, PEEP reviews and occurrences assigned to you, across buildings
• Invite team members and give each one a role
• A handover view for an incoming manager: compliance status, contacts, decisions log and a recorded acknowledgement

Keep a record of what was decided, and who agreed.

• Record decisions and collect approve, reject or abstain votes from invited voters