Keep residents informed -- automatically

Residents who report issues receive email updates when the issue status changes: when it is assigned to a contractor, when work begins, when evidence is submitted, and when it is closed. Each notification includes a summary of the current status and what happens next.

Yes. Every notification includes a one-click unsubscribe link. Residents can manage their notification preferences at any time. This complies with UK email regulations and gives residents full control.

If multiple status changes happen within a short time window, Brocade batches them into a single notification rather than sending multiple emails. This prevents notification fatigue while ensuring residents receive all important updates.

Brocade sends advance warnings for PEEPs submission deadlines, BAC call-in response windows, S.20B notice periods, mandatory occurrence reporting deadlines, and recurring safety check due dates. Warning periods are configurable.

Yes. You can set up multi-tier escalation chains that automatically notify increasingly senior staff when actions or checks remain overdue. This ensures that nothing falls through the cracks, even when the primary assignee is unavailable.

Yes. Every notification sent by Brocade is logged with the recipient, timestamp, content summary, and delivery status. This audit trail is available for compliance reporting and demonstrates that proper communication processes are in place.