Track issues from report to closure -- with contractor accountability built in

Brocade sends contractors a secure magic link by email when they are assigned to an issue. They click the link to view their assigned issues, update progress, and upload evidence. No account creation, no password, no training required.

Yes. You can set response and resolution SLAs for each priority level. Brocade tracks time elapsed against these targets and flags breaches automatically, so you can hold contractors accountable to agreed timescales.

Every piece of evidence uploaded by a contractor is timestamped and receives a SHA-256 checksum. This creates a tamper-proof record that the work was done, when it was done, and who did it. The audit trail is available for inspections and compliance reporting.

Yes. Residents can report issues through the resident portal. These reports are triaged by building managers and assigned to contractors through the same structured workflow.

Brocade tracks any building issue: maintenance requests, fire safety defects, communal area problems, structural concerns, and regulatory actions. Each issue is categorised and prioritised for structured management.

Yes. Fire risk assessment actions can generate issues that flow into the same contractor management workflow. This means FRA findings, contractor assignments, and evidence collection all happen in one connected system.