Brocade
Track issues from report to closure -- with contractor accountability built in
Still chasing contractors by phone and email? Progress updates arriving as WhatsApp photos? There's a better way -- contractors update you directly, without you having to ask.
6
Issue lifecycle stages
0
Contractor accounts needed
You spend hours chasing contractors for updates that should come to you automatically
You report an issue, assign a contractor, and then spend weeks chasing progress by email and phone. Evidence arrives as blurry photos in WhatsApp messages. Completion dates slip without notice. Meanwhile you have no audit trail and no way to prove anything was actually done. Brocade gives contractors a structured way to update you -- without you having to ask.
Complete contractor and issue management
From issue report to contractor assignment to evidence collection. Every step tracked, every contractor accountable.
6-stage issue lifecycle
Every issue moves through a clear lifecycle: reported, triaged, assigned, in progress, evidence submitted, closed. You always know exactly where things stand -- no more chasing for a status update.
Magic-link contractor access
Contractors click a secure link in their email to update progress and upload evidence. No accounts to create, no passwords to manage, no training required on their side.
Evidence collection
Contractors upload photos directly to the issue -- timestamped and checksummed. You get a tamper-proof record of exactly what was done, when, and by whom.
Automated notifications
Email notifications fire for new assignments, status changes, approaching deadlines, and overdue issues. Everyone stays informed without you playing telephone between contractors and residents.
SLA tracking
Set response and resolution SLAs per priority level. When a contractor misses their target, you know automatically -- not weeks later when a resident complains.
Full audit trail
Every status change, comment, evidence upload, and assignment recorded with timestamps. When someone asks "what happened with that issue?", you have a complete answer.
Why structured contractor management matters
6
Issue lifecycle stages
Brocade platform
0
Contractor accounts needed
Magic-link access eliminates account management
85%
Reduction in contractor chasing
Estimated from automated notification workflows
100%
Evidence traceability
SHA-256 checksummed evidence records
Unstructured contractor communication is the leading cause of delayed building safety works. Magic-link access and automated notifications eliminate the chasing.
Email and spreadsheet tracking
- Issues reported by email with no structure and no follow-up
- Contractor progress chased by phone call and WhatsApp message
- No way to verify work was actually completed
- Evidence photos buried in email attachments -- if they arrive at all
- No audit trail if a resident or insurer asks what happened
Brocade issue tracking
- Structured issue reporting with category, priority, and location
- Contractors self-serve updates via secure magic links -- no chasing
- Timestamped, checksummed evidence proves completion
- Automated notifications replace manual follow-up entirely
- Full lifecycle audit trail from first report to final closure
Designed for building managers, not IT departments
Built by a team that has worked with building managers, read every BSA regulation, and designed Brocade around real compliance workflows -- not generic property management.
We’re building this with you, not just for you
The first 25 buildings get 40% off for 24 months — and a direct line to the product team. You tell us what’s missing. We build it. That’s the deal.
See founding pricingStop spending your day chasing contractors for updates
From GBP 49/month + GBP 2.50/unit
See full pricingSee how other building managers handle contractor workflows
Frequently Asked Questions
Close every issue with evidence -- not just a phone call
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Explore Brocade's capabilities
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